Filling customer orders is a core business process involving coordination between several departments. Adhering to a consistent, controlled process ensures that all our customer orders are handled efficiently and in a timely and professional manner to maximize profit and customer satisfaction.

The Vice President of Sales and Operations is the executive in charge of this overall function. Individual department managers are responsible for the detailed procedures required to support their listed responsibilities.

This document describes the necessary tasks for properly handling a customer order from initial phone call to shipment and delivery. It describes the overall workflow and lists the main tasks performed by each department as well as the responsibilities of each group in the overall process.

Kick-outs to detailed procedures and work instructions are available for each of the stages in this process.

NOTE FOR DEMO: This demo document's links to the detailed procedures will not be active if you export this process document. We did not include the detailed procedures in this demo system. If you would like a complete sample web site including the detailed procedures sent to you, call COMPROSE Sales at 1-800-719-8964.

ACCOUNTING and ADMINISTRATION: responsible for preparing invoices, billing customers, processing payments, and collecting overdue accounts receivables.

CUSTOMER SERVICE/ SALES: responsible for properly taking phone orders, submitting orders to Inventory Control, and handling all customer inquiries into the status of an order.

INVENTORY CONTROL: responsible for processing order requests, assembling orders, and preparing shipping instructions, and tracking order status.

SHIPPING: responsible for properly packaging orders, arranging required shipping, and tracking shipments to their destination.