Distinguishing Professional Skills

• Too many to list, but here's some.


• Selling expertise gained through experience selling comprehensive industrial software solutions and industrial metals for twenty years in Illinois.


• Independent and disciplined work style, enabling me to start and grow Digital Quality Systems as a reseller of industrial software products with a World Wide Web presence.


• Creative abilities recently applied to developing web sites as a site designer, graphic designer, HTML programmer, account manager, marketer, and digital video producer and editor (click here to see me in QuickTime [500K]). Currently having fun with Final Cut Pro.


• Practical problem solving orientation. Thrive on the challenges of developing solutions for problems.


• Extensive hands-on experience with Apple Macintosh and Microsoft Windows operating systems, and application software on both platforms.


• Macintosh consulting in my spare time.

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Education

Western Illinois University Macomb, IL

Psychology, B.S.

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Digital Quality Systems

1996-Present

Software Reseller and Web Site Development

Developed business strategy to market and sell comprehensive industrial software solutions, such as client/server-based document control systems, an enterprise-wide procedure writing application, statistical process control analysis and training solutions, shop floor data collection, and plant asset management solutions.

These software solutions are sold through personal presentations and telephone sales.

Design, program, market, manage, and produce Web sites.

Principals:

• Comprose, Inc.:
  Procedure writing software.
• MASTERControl:
  Document control software.
• Quality America, Inc.:
  SPC and quality-related software products.

Web site created:

www.lakinassociates.com

Web site created and managed:

www.dqsnet.com

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Kensco & Associates, Inc.

Manufacturers' Representative

Sold mill-produced metal products to warehouses and end-users. Responsible for developing and maintaining client relationships through personal sales calls and relationship selling techniques throughout the Chicago area, upstate Illinois and Indiana, including Indianapolis.

Principal's products:

• Mill produced cold finished steel bar.
• Mill produced electric welded steel tubing.
• Mill produced hydraulic line steel tubing.
• Mill produced structural steel tubing.
• Mill produced expanded metal products.
• Mill produced tool steel.
• Centerless bar grinding.

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Central Steel & Wire Company

Sales Representative:

Responsible for sales of ferrous and non-ferrous metal products and fabrication services as an employee of a $600 million steel service center, headquartered in Chicago, IL. Also responsible for client development through personal sales calls and relationship selling techniques, including extensive client entertainment.

Significant contributions:

• Increased and managed sales in a competitive marketplace heavily impacted by foreign sources.
• Increased sales 400% from 1976 through 1987, while material prices remained relatively flat during 1979-1987.

Sales Correspondent:

Communicated with national and international clients via letter and telephone. Developed quotations and processed orders via mail and telephone.

Inside Sales Training Program:

Worked as a team member with outside salesmen to develop and support increased sales volume. Learned transportation systems required to deliver various types of materials. Coordinated fabrication procedures and specifications with service processing engineers. Acquired sufficient metallurgical training to effectively serve as liaison between clients and metallurgy department.

Customer Service:

Handled servicing problems associated with cold calls from customers; including expediting orders, non-stock items, fabrication services, and transportation arrangements.