| Document Number | Document Name | Last Updated | Version |
| ACCT-SOP-0003 | Collecting Accounts Receivable | 06/27/1999 | v1 |
| Collecting past due accounts. The information for this procedure is incomplete ... | |||
| ACCT-WI-0002 | How to Issue an Invoice | 06/12/1999 | v3 |
| Completing an online invoice and sending to the customer. ... | |||
| ADMIN-WI-0001 | How to Use the Phone System | 06/27/1999 | v8 |
| Using phone system and voice mail. ... | |||
| CUST SVC-453.v2 | Tracing Lost Payments | 06/27/1999 | v2 |
| Investigate a customer complaint of payment not applied to account. ... | |||
| CUST SVC-Process-0000 | Filling Customer Orders | 06/15/1999 | v1 |
| Filling customer orders is a core business process involving coordination betwee ... | |||
| CUST SVC-SOP-0001 | Taking Phone Orders | 10/27/1998 | v2.0 |
| Taking customer orders over the phone from distributors and direct customers. ... | |||
| CUST SVC-WI-0001 | How to Check Current Pricing | 06/27/1999 | v3 |
| Check current pricing using the online catalogue. [This procedure is not complet ... | |||
| CUST SVC-WI-0002 | How to Complete and Submit Order Forms | 06/27/1999 | v2 |
| Filling out an online ORDER FORM and electronically submitting it to Inventory C ... | |||
| INV CTRL-SOP-0001 | Assembling Orders from Inventory | 06/27/1999 | v3 |
| How to identify parts needed for custom orders and submit the order to the inven ... | |||
| SHIPPING-WI-0001 | How to Ship an Order | 11/27/1998 | v1 |
| Shipping orders to domestic sites or overseas. ... | |||