| Document Name | Document Number | Last Updated | Version |
| Assembling Orders from Inventory | INV CTRL-SOP-0001 | 06/27/1999 | v3 |
| How to identify parts needed for custom orders and submit the order to the inven ... | |||
| Collecting Accounts Receivable | ACCT-SOP-0003 | 06/27/1999 | v1 |
| Collecting past due accounts. The information for this procedure is incomplete ... | |||
| Filling Customer Orders | CUST SVC-Process-0000 | 06/15/1999 | v1 |
| Filling customer orders is a core business process involving coordination betwee ... | |||
| How to Check Current Pricing | CUST SVC-WI-0001 | 06/27/1999 | v3 |
| Check current pricing using the online catalogue. [This procedure is not complet ... | |||
| How to Complete and Submit Order Forms | CUST SVC-WI-0002 | 06/27/1999 | v2 |
| Filling out an online ORDER FORM and electronically submitting it to Inventory C ... | |||
| How to Issue an Invoice | ACCT-WI-0002 | 06/12/1999 | v3 |
| Completing an online invoice and sending to the customer. ... | |||
| How to Ship an Order | SHIPPING-WI-0001 | 11/27/1998 | v1 |
| Shipping orders to domestic sites or overseas. ... | |||
| How to Use the Phone System | ADMIN-WI-0001 | 06/27/1999 | v8 |
| Using phone system and voice mail. ... | |||
| Taking Phone Orders | CUST SVC-SOP-0001 | 10/27/1998 | v2.0 |
| Taking customer orders over the phone from distributors and direct customers. ... | |||
| Tracing Lost Payments | CUST SVC-453.v2 | 06/27/1999 | v2 |
| Investigate a customer complaint of payment not applied to account. ... | |||