| Document Number | Document Name | Last Updated | Version |
| CUST SVC-JOB-0003 | Customer Service Representative | 09/15/1998 | 0.0 |
| The Customer Service representative plays a very important role in the organizat ... | |||
| CUST SVC-JOB-0004 | Customer Service Supervisor | 06/27/1999 | v5 |
| The Customer Service Supervisor manages one of the most important functions with ... | |||
| CUST SVC-Policy-0001 | Invoicing Terms Policy | 06/27/1999 | v1 |
| All invoices to customers for product are due within 30 days of the date on the ... | |||
| CUST SVC-Policy-0002 | Backorder Policy | 06/27/1999 | v1 |
| When the customer orders an item that is out of stock, the customer service repr ... | |||
| CUST SVC-Policy-0003 | Approved Carriers Policy | 06/27/1999 | v1 |
| Customer shipments are sent out via ABC Shipper, Ground unless otherwise indicat ... | |||
| CUST SVC-Policy-0004 | Collection Policy | 06/27/1999 | v2 |
| All payments are due within 30 days of the invoice date. If a payment is late, t ... | |||
| CUST SVC-Policy-0005 | Hours of Operation | 06/27/1999 | v2 |
| The T&K Service Center Hours of Operation are Monday through Friday, 8:30 am to ... | |||
| CUST SVC-Policy-0006 | Credit Card Acceptance Policy | 06/27/1999 | v3 |
| We accept MasterCARD, VISA, and American Express. ... | |||
| CUST SVC-Policy-0007 | Product Pricing | 06/28/1999 | v2 |
| Product prices and promotional prices are set by the Marketing Department. Under ... | |||
| CUST SVC-Policy-0008 | Timely Shipping Policy | 03/31/1998 | v1 |
| Orders received by noon must be shipped out the same day. Orders received after ... | |||
| CUST SVC-Policy-0009 | Customer Service | 06/27/1999 | v5 |
| DEMO Corporation's competitive advantage is our exceptional customer service. Th ... | |||