Timely Shipping Policy |
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| Policy | |
| Document #: CUST SVC-Policy-0008 | Version #: v1 |
| Document Owner: C. Benjamin | Date of Last Update: 03/31/1998 |
| Written By: C. Benjamin | Status: None |
General Description | ||
| Description: | Orders received by noon must be shipped out the same day. Orders received after 12:00 CST will be shipped the following day. All orders will be shipped according to what is specified on the Order Form. If there is a problem that would result in a shipment going out late, the shipping clerk filling the order should notify the assigned Customer Service Representative immediately. | |
| Purpose: | This policy ensures that we provide the fastest delivery possible of our products in support of our goal to be responsive to our customers and provide extraordinary support after the sale. | |
| Scope: | All orders. | |
| Responsibility: |
Customer Service Rep
Customer Service Supervisor Shipping | |
| Departments/Areas: |
Customer Service
Shipping | |
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Requirements | ||
| Approvals: | The assigned Customer Service Representative must approve any late shipments. | |
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Performance Evaluation | ||
| Desired Outcome: | By following this policy, our customers will receive products quickly. | |
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Document Control | ||
Revision History | ||
| Ver. v1 |
03/31/1998 Initial draft. | |
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