Collection Policy |
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| Policy | |
| Document #: CUST SVC-Policy-0004 | Version #: v2 |
| Document Owner: Customer Service Supervisor | Date of Last Update: 06/27/1999 |
| Written By: Jack Smith, Manager | Status: In Development |
General Description | ||
| Description: |
All payments are due within 30 days of the invoice date. If a payment is late, the customer service representative should follow up with the customer by letter, then by phone. Weekly, an "Accounts Overdue Report" is circulated to all customer service. A deliquent account is closed out only after the Customer Service Representative has attempted repeatedly to collect payment and has filled out the Delinquent form and submitted to the Customer Service Supervisor. | |
| Responsibility: |
Customer Service Rep
Each Customer Service Rep is responsible for checking the Accounts Overdue Report and following up with assigned customers who appear on the report. | |
| Departments/Areas: | Customer Service | |
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Requirements | ||
| Approvals: | The Customer Service Supervisor must approve any closed accounts. | |
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Document Control | ||
Revision History | ||
| Ver. v2 |
06/27/1999 | |
Contributing Authors | ||
| The following are subject matter experts who contributed to this document: | ||
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Sally Jones
Katie Clark | ||
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