Invoicing Terms Policy |
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| Policy | |
| Document #: CUST SVC-Policy-0001 | Version #: v1 |
| Document Owner: Customer Service Supervisor | Date of Last Update: 06/27/1999 |
| Written By: R. McQueen | Status: Approved and Released |
General Description | ||
| Description: | All invoices to customers for product are due within 30 days of the date on the invoice. Invoices to distributors who are under contract are due within 30 days of the date on the invoice. | |
| Purpose: | To ensure timely payment and to maximize our cash flow. | |
| Scope: | This policy applies to all orders with the following exception: Phone orders from distributors must be paid in full before the order is shipped. | |
| Responsibility: |
Customer Service Rep
Customer Service Supervisor Outside Sales Representatives | |
| Departments/Areas: | Customer Service | |
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Requirements | ||
| Approvals: | There are no approvals required. | |
| Relevant Knowledge: | Rep must know which distributors are under contract. | |
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Performance Evaluation | ||
| Desired Outcome: | All payments should be received either by credit card or company check within 30 days. | |
| Consequences: | Performance Review Notice Write Up | |
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Records | ||
| Order Forms | ||
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Retention Period:5 Years
Responsible:Customer Service Manager | ||
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Document Control | ||
Revision History | ||
| Ver. v1 |
06/27/1999 Initial draft. | |
Contributing Authors | ||
| The following are subject matter experts who contributed to this document: | ||
| Jack Smith, Manager | ||
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